How to submit a request
Email [email protected] with the subject “Data deletion — SNDR”. Identify the relevant account or business, the WhatsApp number including country code where applicable, and the data you want deleted. Do not send passwords, tokens or verification codes.
We may request additional information to verify your identity or authority to act for the business. If you are a contact of a business using SNDR, identify that business so we can coordinate the request with it.
Response timeframe
We will handle your request within 30 calendar days of receipt. Within that period we will communicate the outcome or any verification steps, limitations or obligations affecting execution.
Scope
Requests may cover account and contact data, conversations and files stored by SNDR, template records and integration credentials associated with your account or business, depending on your authority and requested scope. Templates managed in Meta and the WhatsApp Business Account are separate assets; explicitly request any action on those assets.
If a legal obligation or security need requires limited retention, we will explain what is retained and why. Backup copies, if any, are deleted according to their retention cycle; we will explain applicable limitations. We do not promise to delete data controlled by third parties.
Disconnection and external copies
You can revoke the integration through your Meta account business integration settings. Revoking access and deleting stored data are separate actions. Specify both in your email if you want both.
Deleting SNDR data does not automatically delete messages in WhatsApp, recipient devices, or systems controlled by Meta or the business. You do not need to delete your WhatsApp Business account to submit a request.
Operator and applicable policy
The service is operated by LBRNT CONSULTORÍA TECNOLÓGICA Y DESARROLLO DE SOFTWARE S.A.C.S. See our Privacy Policy and Terms of Service.